Privacy Policy

1 Who We Are

DINEx is operated by IV DINEx, Inc., a Delaware corporation ("DINEx," "we," "us," or "our"). This Privacy Policy covers the DINEx mobile app, our websites, and DINEx Studio, our dashboard for restaurants (together, the "Platform"). Restaurants, event hosts, and other businesses you interact with through DINEx handle your information under their own policies once they receive it.

2 Information We Collect

2.1 Information you give us

• Account and profile: name, email, phone number, username, display name, profile photo, bio, and social handles you choose to add (such as Instagram, TikTok, or YouTube).
• Dining preferences: your taste profile (Dining DNA), price range, preferred cities and neighborhoods, and the occasions you celebrate.
• Dietary and accessibility needs: information you choose to share so restaurants can prepare for your visit (see Section 4).
• Reservations: date, time, party size, special requests, and visit status (for example, arrived, seated, late, or no-show) as recorded by the restaurant.
• People you invite or celebrate: the name and phone number of someone you invite to a reservation, and the names and dates you save as special dates. Only share this information if you have the person's permission.
• Community activity: reviews, ratings, recommendations, photos, votes and nominations for restaurants, saved restaurants, people you follow, and requests to be notified when a restaurant joins.
• Events: event interest, RSVPs, ticket purchases, ticket check-ins, private event requests, and, if you apply to host, your full name, social handle, and reason for applying.
• Social Card waitlist and applications: name, email, phone, city, and, if you apply, household size, annual income, eligibility information, and the occasion you are applying for.
• Communications: messages you send to us, to restaurants through the Platform, or by text or messaging apps.
• Payments: ticket purchases and restaurant subscriptions are processed by our payment processor. DINEx does not store full card or bank account numbers.

2.2 Information from restaurants and businesses

When a restaurant uses DINEx Studio, we collect the owner's or manager's contact details, business information, menus, photos and videos, tables and floor plans, availability, booking settings, events, and billing details (processed by our payment processor by card or bank account).

2.3 Information collected automatically

• Device and technical data: IP address, device type, operating system, app version, and device identifiers, including a push notification token if you allow notifications.
• Usage data: screens viewed, searches, restaurant profile views, taps, and similar in-app activity.
• Location: approximate location from your IP address, and precise location only if you allow it in your device settings.
• Logs and cookies: server logs and cookies or local storage, as described in Section 9.

2.4 Information from other sources

• Third-party sign-in: if you sign in with another account, we receive your name and email, and a token that lets us revoke access when you delete your account.
• Service providers: payment status from our payment processor and message delivery status from our messaging providers.
• Public sources: restaurant listings are built in part from public business information, which a restaurant can claim and edit.

3 How We Use Your Information

• Create and secure your account.
• Find, book, and manage reservations, invitations, events, and tickets.
• Share the details a restaurant or host needs to serve you.
• Send confirmations, reminders, special-date reminders, and updates by email, push, SMS, or messaging apps.
• Personalize recommendations based on your preferences, location, and activity.
• Calculate Social Fund contributions and show your Dining Impact.
• Review Social Card applications and host applications.
• Run DINEx Studio for restaurants, including billing, analytics, and table management.
• Process payments, prevent fraud, and keep the Platform safe, including tracking repeated no-shows.
• Understand how the Platform is used and improve it.
• Send marketing messages, only where you have agreed to receive them.
• Comply with the law and enforce our terms.

Where required, we rely on the performance of our contract with you, our legitimate interests, your consent, and our legal obligations.

4 Sensitive Information

Dietary needs and accessibility needs may reveal information about your health. Social Card applications include income and household information. This information is optional. We use it only for the purpose you gave it for: dietary and accessibility needs are shared only with the restaurant or host you book with, and Social Card application details are used only to review eligibility and run the program. We do not sell it, use it for advertising, or use it to infer other characteristics about you. You can edit or delete it in your profile at any time.

5 Social Fund, Dining Impact & Social Card

Social Fund

Restaurants on DINEx pay $0.99 for each guest seated through DINEx. Of that amount, $0.50 goes to the Social Fund, DINEx's social impact program. Diners do not pay anything to contribute. Some ticketed events also direct part of the proceeds to the Social Fund, to the event, or to a cause, as shown at checkout. We keep records of these amounts to calculate and report contributions.

Dining Impact

Your profile shows the amount your seated reservations have generated for the Social Fund. We calculate it from your reservation history.

Social Card

The Social Card program is in development. If you join the waitlist or apply, we use your information to contact you and to review eligibility. Applying does not guarantee acceptance.

6 AI Features

Some features use artificial intelligence. We use it to understand reservation messages restaurants send us, to write and organize restaurant listing details (such as descriptions and menu items), and to help restaurants set up their profiles. We send only the information needed for each task and never send payment information. AI output can be wrong, so restaurants review what they publish.

7 Messages & Notifications

We send transactional messages about your account, reservations, invitations, events, and tickets by email, push notification, SMS, and messaging apps. We send marketing messages only if you opt in.

• SMS: message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
• Messaging apps: you can opt out at any time by replying STOP or through your settings.
• Email and push: manage them in your account settings or your device settings. Marketing emails include an unsubscribe link.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text message opt-in data and consent are never shared with third parties, except the providers that deliver our messages.

8 How We Share Your Information

• Restaurants: when you book or request a private event, the restaurant receives your name, contact details, party size, special requests, dietary and accessibility needs, and visit history with that restaurant.
• Event hosts: when you RSVP or buy tickets, the host receives your name, party size, and check-in status.
• People you invite: they see your name and the reservation details.
• Other users: your public profile (username, display name, photo, bio, social handles) and the reviews, recommendations, and photos you post are visible to others. Your follows may be visible to the people involved.
• Service providers: companies that help us run the Platform under contract, such as hosting, cloud storage, authentication, maps, payments, messaging, email, push notification, analytics, and AI providers.
• Booking platforms: if a restaurant connects another reservation system, we exchange table availability with it to avoid double bookings.
• Legal and safety: when required by law or to protect the rights and safety of DINEx, our users, or others.
• Business transfers: as part of a merger, acquisition, or sale of assets, with notice to you.
• Aggregated data: statistics that do not identify you, for example to show restaurants how their page performs.

We do not sell your personal information. Analytics tools we use may count as "sharing" under California law (see Section 14).

9 Cookies & Tracking

We use cookies, local storage, and similar tools to keep you signed in, remember your preferences, and measure how the Platform is used. You can manage cookies in your browser. Turning off essential cookies may stop parts of the Platform from working.

10 Data Retention

• Account and profile: until you delete your account, plus up to 90 days in backups.
• Reservations, tickets, and payments: up to 7 years, for financial, tax, and legal reasons.
• Social Card applications: up to 2 years after a decision, unless the law requires longer.
• Messages and AI request logs: up to 12 months.
• Usage analytics: up to 24 months, then deleted or made anonymous.
• Information about people you invite: kept with the reservation, and deleted with it.

When we no longer need information, we delete it or make it anonymous.

11 Data Security

We protect your information with encryption in transit (HTTPS) and at rest for sensitive data, secure authentication, and access limited to the people who need it. No system is perfectly secure. If a breach affects you, we will notify you as the law requires.

12 Children

DINEx is for adults. You must be 18 or older to create an account. We do not knowingly collect information from children under 13 (or under 16 where the law sets that age). If we learn that we have, we will delete it. Contact us at privacy@getdinex.com if you believe a child has given us information.

13 Your Rights & Choices

• Access and portability: ask for a copy of your information.
• Correction: edit your profile or ask us to correct information.
• Deletion: delete your account in the app settings, or ask us to. Some records are kept as described in Section 10.
• Messages: turn off SMS, messaging apps, email, push, and marketing messages as described in Section 7.
• Location: turn precise location off in your device settings.

To make a request, email privacy@getdinex.com. We will respond within 30 days and may need to verify your identity.

14 California Privacy Rights

If you live in California, the California Consumer Privacy Act (CCPA/CPRA) gives you the right to know what personal information we collect, use, and disclose; to delete it; to correct it; to limit the use of sensitive personal information; and to opt out of the sale or sharing of personal information. We do not sell personal information. Our use of analytics tools may count as sharing; you can opt out by turning on Global Privacy Control in your browser or by emailing privacy@getdinex.com. We use sensitive personal information only as described in Section 4. We will not treat you differently for using these rights. The categories we collect are identifiers, contact details, commercial information (reservations, tickets, payments), internet and app activity, approximate and precise location, profile inferences for recommendations, and the sensitive information described in Section 4.

15 Other State Privacy Rights

Residents of other states with privacy laws (such as Colorado, Connecticut, Virginia, Texas, and Oregon) may have similar rights to access, correct, delete, and opt out. Email privacy@getdinex.com to use them. If we deny your request, you may appeal by replying to our response.

16 Third-Party Links

The Platform links to restaurant websites, maps, booking platforms, and other services. Their privacy policies apply to them, not this one.

17 Changes to This Policy

We will notify you by email or in the app at least 14 days before material changes take effect. The date at the top shows the latest version. If you keep using DINEx after changes take effect, the updated policy applies.

18 Contact Us

• Email: privacy@getdinex.com
• Mail: IV DINEx, Inc., 1111B S Governors Ave, STE 26883, Dover, DE 19904, US